Effective Date:
Thu, 1 May 2025 - 00:00
This Refund & Return Policy applies to all purchases and transactions made through Spectrum for Men (“we”, “us”, “our”). Please read this policy carefully before making a purchase. This policy is cross-referenced by our Terms of Service, Privacy Policy, and other site policies.
1. Scope
This policy covers all products and services sold directly by Spectrum for Men, including:
- Physical goods (e.g., lifestyle, wellness, and adult products)
- Digital goods and services
- Memberships, subscriptions, SaaS, and donations
2. Refund Policy
Physical Goods:
- Returns and refund requests are accepted within 30 days of delivery.
- To be eligible, merchandise must be returned in like-new condition with all original packaging and accessories.
- Returns are accepted for credit or replacement only.
- Return shipping is the customer’s responsibility.
- A 15% restocking fee applies to all returned physical goods.
- Shipping charges and applicable taxes are non-refundable.
- We only ship and accept returns for goods within the United States.
Digital Goods, Memberships, Subscriptions, SaaS, and Donations:
- Refunds are available upon request within 30 days of purchase.
- Recurring subscriptions may be canceled and refunded within 30 days of the most recent charge or before the end of the current subscription period for shorter-term subscriptions.
- Taxes apply to all subscriptions and memberships as required by law.
- Donations are refundable within 30 days of receipt.
3. Return Process
To initiate a return or refund:
- Contact our customer support via ticket or email within 30 days of delivery or purchase.
- Provide your order number, reason for return, and any supporting documentation or photos if requested.
- For physical goods, we will provide instructions for return shipping. Customers are responsible for return shipping costs.
- Once the returned item is received and inspected, we will process your refund, credit, or replacement within 7 business days.
4. Payment Terms and Disputes
- Payment is due before goods or services are provided.
- Accepted payment methods are listed at checkout.
- If you believe there is an error or unauthorized charge, please contact customer support immediately.
- We will investigate payment disputes and work with you to resolve any issues.
- Chargebacks or failed payments may result in account suspension or restriction of services until resolved.
5. Shipping Policy
- Goods are shipped within 3 business days for in-stock items.
- Delivery times are based on the shipping service selected at checkout.
- Tracking information will be provided for all shipments.
- Customers will be notified of any delays.
- We only ship within the United States.
6. Customer Service
- Support is available via self-service resources (FAQs, help center), ticketing, and email.
- We aim to respond to all inquiries within 2 business days.
- For complex issues, a clear path to human support is provided.
7. Ethical Pricing and Transparency
- No hidden fees or dynamic pricing, except for location-based adjustments (e.g., $10 USD or $12 CAD).
- All applicable taxes and fees are disclosed at checkout.
8. Limitations
- This policy does not cover products or services sold by third parties, including affiliate partners or advertisers.
- We reserve the right to refuse refunds or returns for items not returned in like-new condition, outside the 30-day window, or that violate our Terms of Service.
9. Policy Updates
We reserve the right to update this Refund & Return Policy at any time. Changes will be posted on this page with a new effective date. Continued use of our services constitutes acceptance of the revised policy.
10. Contact Information
For questions or to initiate a return or refund, open a support ticket.
This Refund & Return Policy should be reviewed, at a minimum, with our: