Moderation Transparency Reports Policy

Effective Date:
Thu, 1 May 2025 – 00:00

1. Purpose

Transparency reports provide users, regulators, and the public with clear, factual information about our content moderation activities, enforcement actions, and appeals. These reports are a key part of our compliance with the EU Digital Services Act, FTC guidelines, and our own Trust and Safety framework.

2. Reporting Frequency

• Biannual Reports: We publish moderation transparency reports twice a year (every six months), in line with DSA requirements for platforms of our size.
• Additional Updates: We may issue interim updates in response to significant events, regulatory requests, or at our discretion.

3. Report Content

Each report will include, at minimum:

• Content Removal Statistics:
  • Number of pieces of content removed, by category (e.g., CSAM, Non-Consensual Content, Hate Speech, Terrorist Content, Spam, etc.).
  • Number of account suspensions, terminations, or other enforcement actions.
• Appeals and Outcomes:
  • Number of appeals submitted by users.
  • Outcomes of appeals (e.g., reinstated, upheld, modified).
• Automated vs. Human Moderation:
  • Percentage of actions initiated by automated systems vs. human moderators.
  • Accuracy rates and error rates for automated moderation (where available).
• User Reporting:
  • Number of user reports received, by category.
  • Average response and resolution times.
• Law Enforcement Requests:
  • Number of requests received and responded to, as detailed in our Guidelines for Law Enforcement and Government Requests.
• Recommender System Transparency:
  • High-level description of how content is recommended or prioritized, as required by the Terms of Service.
• Notable Trends and Policy Changes:
  • Summaries of any significant changes to moderation practices, policies, or enforcement priorities.

4. Data Integrity and Privacy

• All published data is aggregated and anonymized to protect user privacy, in accordance with our Privacy Policy and Data Retention Policy.
• We do not disclose personally identifiable information in transparency reports.

5. Accessibility

• Reports are published on our Policy Directory and are freely accessible to users, regulators, and researchers.
• Archived reports are maintained for a minimum of five years.

6. Researcher and Regulator Access

• Qualified researchers and regulators may request additional, non-public data for independent assessment, subject to review and compliance with privacy and legal standards.

7. Feedback and Continuous Improvement

• Users and stakeholders are encouraged to provide feedback on our transparency reporting via contact form.
• We review and update our reporting practices regularly to reflect regulatory changes, best practices, and community needs.

8. Updates

We may update this policy as required by law or platform needs. Updates will be posted on this page with a new effective date. Continued use of the site constitutes acceptance of the revised policy.

10. Related Policies

This policy should be read in conjunction with: